This website and services offered by MyThingE.com were driven by our desire to put you, the customer, at the centre of our business.

We also want to help all our customers by asking each customer who arranges a policy via MyThingE.com to rate the service provided by the Insurance provider. This will help future customers with their decision making when deciding which bid to accept. Full details of how to rate customer service is available on the Customer Satisfaction Link.

There is an enhanced procedure for those you are registered - please log in to access that procedure.

If you have a complaint, despite not being a registered customer of MyThingE.com, you can write to the Customer Satisfaction Manager, Fab Auctions ltd., Antrobus House, 18 College Street, Petersfield, Hants GU31 4AD. We will acknowledge your complaint and within 7 working days provide a full response.

In the unlikely event that your complaint remains unresolved then please write to the Managing Director, Fab Auctions ltd., Antrobus House, 18 College Street, Petersfield Hants GU31 4AD. We will acknowledge your complaint and provide a full response within 14 days.

You ultimately have the right to complain to The Financial Services Ombudsman, South Quay Plaza, 183 Marsh Wall, London E14 9SR. They can also be contacted on 0845 080 1800, at http://financial-ombudsman.org.uk/, or by e mail at enquiries@financial-ombudsman.org.uk

If you register as a customer with us, you will additionally be able to register complaints about us by email - to prevent spam, we only make the email address visible to customers who have registered with us.